Mediation &
Conflict Resolution

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What is Mediation?

Mediation is a voluntary and confidential process where an impartial third party (the mediator) helps you work together to identify issues and voice your needs to create an agreement which works for both parties.

Because both parties are involved in creating their own agreements, the mediation process often leads to more creative, effective, and satisfying solutions than traditional court rulings.

There are several different types of mediation: transactional, facilitative and transformational. Mountain Mediation believes that understanding the relationship between the parties is essential thus most of our mediations are facilitative and transformational, keeping the relationship at the center.

Benefits of Mediation

  • Save Time
    Most cases are resolved in one session vs. months or years in court

  • Save Money
    Mediation costs a fraction of litigation expenses

  • Maintain Privacy
    Discussions are confidential, not public record

  • Preserve Relationships
    Find solutions that work for everyone instead of “winning” or “losing”

  • You’re in Control
    You decide the outcome, not a judge

  • Higher Satisfaction
    Studies show people are more satisfied with outcomes they create themselves

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Types of Mediation We Offer

  • Resolve conflicts related to divorce, separation, parenting plans, child custody, division of property, and other family matters. For more information on Family and Divorce Mediations, click here.

  • Living and working in a community is about relationships. Disputes arise in nearly every relationship and are often the result of a misunderstanding or miscommunication. Issues can often be worked out by sitting down face-to-face with the other party and a neutral third party – the mediator.

    Issues which are commonly resolved in mediation include business, contract, elder, landlord/tenant and neighborhood/HOA disputes.

  • Resolve conflicts between coworkers, supervisors and employees, or organizational disputes.

  • Find solutions to rental disputes and prevent evictions. We provide free consultations, mediation services, and resources to help resolve conflicts.

    Learn more about our Tenant/Landlord Mediation services here.

  • Mountain Mediation has offered no-cost small claims and appeals mediations at the Summit County Courts for over 20 years.

    Beginning June 1, 2026, as part of the statewide Online Dispute Resolution (ODR) program, we now provide mediation services for all small claims cases filed in Summit and Wasatch counties. You will be contacted by us shortly after filing your case with the court. 

    Mountain Mediation will continue to provide mediation services at the Summit County courthouse for those small claims cases exempted from the ODR program or cases which require a mediation before an appeal.

    There is no fee assessed for these mediations.  

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How Does Mediation Work?

Step 1: Intake

Contact us through our intake form or call. We’ll discuss your situation and determine if mediation is appropriate.

Step 2: Scheduling

We’ll match you with a mediator and schedule your session (typically within 1-2 weeks).

Step 3: Pre-Mediation

Your mediator may speak with each party separately to understand the issues and prepare for the session.

Step 4: Mediation Session

Meet with your mediator (in-person or virtual) to discuss the conflict and work toward resolution. Sessions typically last 2-4 hours.

Step 5: Agreement

If you reach an agreement, we will assist you in documenting it.

Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and schedule a mediation.

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  • We provide three core services: mediation and conflict resolution for family, neighbor, workplace, and community disputes; eviction prevention and tenant-landlord mediation to help resolve rental conflicts and keep people housed; and Let’s Talk℠ communication trainings that teach effective dialogue and conflict resolution skills for individuals and organizations. All services are provided by trained mediators in a confidential, neutral environment.

  • We serve anyone in Summit and Wasatch Counties, Utah who is experiencing conflict or wants to build communication skills. This includes individuals and families navigating disputes, tenants and landlords facing rental conflicts, organizations seeking team training, and community members wanting to learn better conflict resolution skills.

    We offer services at reduced fees for clients with financial needs—no one is turned away due to inability to pay.

  • Yes. Mountain Mediation is a 501(c)(3) nonprofit community organization (EIN: 43-2049676). We’re supported by grants, donations, and service fees on a sliding scale to ensure everyone has access to conflict resolution services regardless of financial situation. Your donations help us provide free and reduced-fee mediation to families and individuals in our community.

  • Fill out our intake form or call us at (435) 336-0060. We’ll review your situation and contact you within 2-3 business days. We’ll match you with the right services and schedule your first session. Most cases begin within 1-2 weeks of intake.

    Our free 15-minute renting consultations are available every 1st and 2nd Tuesday of the month, 4-5pm.

  • Parties meet with the mediator and issues are discussed with an eye toward mutual agreements on resolving the issue(s).  Mediations will either be held with all parties in the same room or in separate spaces.

  • It means that whatever you say in mediation (whether it is when you and the mediator are talking alone, or when you and the other party are talking with the mediator), will not be repeated outside the mediation by the mediator or any party present. If the mediation is not successful and you go to court or another legal proceeding, the mediator cannot be subpoenaed or required to testify in court, nor can any/all records or paperwork from Mountain Mediation be used in the court proceeding.

    Parties are encouraged not to share information discussed during mediation outside of the mediation, and bringing up these details in front of a judge is frowned upon.  This confidential space allows greater transparency during the mediation from all parties increasing the chances of a mutually acceptable resolution.

  • That both parties must agree to mediate. If one party does not want to participate, then the mediation cannot occur. Either party or the mediator may end the mediation at any time, for any reason.

  • If you and the other party are unable to come up with an agreement in mediation, then you can take other action such as filing a claim in court (or return to court if you have already initiated a complaint) or take the matter to arbitration.  That is your choice. The mediator will not tell you what to do.  The mediator does not provide legal advice or encouragement to either party.

  • Mediation gives you and the other party the chance to resolve the dispute yourselves. Most people are more satisfied with resolutions that they develop themselves. In general, mediation is less costly and faster than arbitration or litigation.

  • You may bring your attorney to the mediation, but counsel is not required. If your attorney does not participate and a written agreement is created during the mediation process, you may take the agreement to your attorney for review, before it is finalized. You may also contact your attorney via telephone at any time during the mediation.  Mediators do not provide legal advice or encouragement to either party.

  • We suggest allowing up to 4 hours for mediation.  This time may be shorter, or additional sessions may be needed.  Being prepared for your mediation with relevant paperwork and an understanding of the issues increases productive use of time

  • Mountain Mediation is fortunate to work with professional and court-qualified mediators who volunteer their services for many of our programs. Our mediators have completed specialized training and have significant mediation experience.

  • The mediator may provide a written summary of agreements reached in mediation. This could be prepared during the process while parties wait, or prepared later and sent to the parties and their attorneys. This summary is not the legal document that would be filed for a divorce or modification. If a legal document is needed, then the mediator should initiate discussion during the session about how a legal document would be prepared and filed with the Court.

  • If there is an existing protective order or stalking injunction involving you and another party in the dispute, you will need to provide a copy of this document to Mountain Mediation.
    Unless the protective order allows you to meet in mediation with the other party, you will need to modify the order before Mountain Mediation can schedule the mediation. The modification will not change the terms of the protective order other than allow you to participate in mediation.