Tenant &
Landlord Services

We provide three core services: mediation and conflict resolution for family, neighbor, workplace, and community disputes; eviction prevention and tenant-landlord mediation to help resolve rental conflicts and keep people housed; and Let’s Talk℠ communication trainings that teach effective dialogue and conflict resolution skills for individuals and organizations. All services are provided by trained mediators in a confidential, neutral environment.

We serve anyone in Summit and Wasatch Counties, Utah who is experiencing conflict or wants to build communication skills. This includes individuals and families navigating disputes, tenants and landlords facing rental conflicts, organizations seeking team training, and community members wanting to learn better conflict resolution skills.

We offer services at reduced fees for clients with financial needs—no one is turned away due to inability to pay.

Yes. Mountain Mediation is a 501(c)(3) nonprofit community organization (EIN: 43-2049676). We’re supported by grants, donations, and service fees on a sliding scale to ensure everyone has access to conflict resolution services regardless of financial situation. Your donations help us provide free and reduced-fee mediation to families and individuals in our community.

Fill out our intake form or call us at (435) 336-0060. We’ll review your situation and contact you within 2-3 business days. We’ll match you with the right services and schedule your first session. Most cases begin within 1-2 weeks of intake.

Our free 15-minute renting consultations are available every 1st and 2nd Tuesday of the month, 4-5pm.

Parties meet with the mediator and issues are discussed with an eye toward mutual agreements on resolving the issue(s).  Mediations will either be held with all parties in the same room or in separate spaces.

It means that whatever you say in mediation (whether it is when you and the mediator are talking alone, or when you and the other party are talking with the mediator), will not be repeated outside the mediation by the mediator or any party present. If the mediation is not successful and you go to court or another legal proceeding, the mediator cannot be subpoenaed or required to testify in court, nor can any/all records or paperwork from Mountain Mediation be used in the court proceeding.

Parties are encouraged not to share information discussed during mediation outside of the mediation, and bringing up these details in front of a judge is frowned upon.  This confidential space allows greater transparency during the mediation from all parties increasing the chances of a mutually acceptable resolution.

That both parties must agree to mediate. If one party does not want to participate, then the mediation cannot occur. Either party or the mediator may end the mediation at any time, for any reason.

If you and the other party are unable to come up with an agreement in mediation, then you can take other action such as filing a claim in court (or return to court if you have already initiated a complaint) or take the matter to arbitration.  That is your choice. The mediator will not tell you what to do.  The mediator does not provide legal advice or encouragement to either party.

Mediation gives you and the other party the chance to resolve the dispute yourselves. Most people are more satisfied with resolutions that they develop themselves. In general, mediation is less costly and faster than arbitration or litigation.

You may bring your attorney to the mediation, but counsel is not required. If your attorney does not participate and a written agreement is created during the mediation process, you may take the agreement to your attorney for review, before it is finalized. You may also contact your attorney via telephone at any time during the mediation.  Mediators do not provide legal advice or encouragement to either party.

We suggest allowing up to 4 hours for mediation.  This time may be shorter, or additional sessions may be needed.  Being prepared for your mediation with relevant paperwork and an understanding of the issues increases productive use of time

Mountain Mediation is fortunate to work with professional and court-qualified mediators who volunteer their services for many of our programs. Our mediators have completed specialized training and have significant mediation experience.

The mediator may provide a written summary of agreements reached in mediation. This could be prepared during the process while parties wait, or prepared later and sent to the parties and their attorneys. This summary is not the legal document that would be filed for a divorce or modification. If a legal document is needed, then the mediator should initiate discussion during the session about how a legal document would be prepared and filed with the Court.

If there is an existing protective order or stalking injunction involving you and another party in the dispute, you will need to provide a copy of this document to Mountain Mediation.
Unless the protective order allows you to meet in mediation with the other party, you will need to modify the order before Mountain Mediation can schedule the mediation. The modification will not change the terms of the protective order other than allow you to participate in mediation.