Landlord & Tenant

Landlord/Tenant Services

MMC has created a comprehensive eviction diversion program that seeks to reduce the number of landlord/tenant disputes that result in the eviction of a tenant. A large focus of this programming is community-wide education aimed to stabilize housing and prevent eviction filings. We also provide mediation services to help resolve disputes, of all kinds, between landlords and tenants. These services are provided at no charge thanks to generous support from public and private grants and donations.


At Mountain Mediation Center, we believe that before scheduling a mediation, it is often helpful to meet with tenants to ensure they have a basic understanding of their lease and have established communication with their landlord. If the landlord is the one reaching out to us, we will meet with them to provide resource materials and answer questions.

Services include:

        • Educational workshops 
        • One on one conversation with tenant/landlord in person or via Zoom (English and Spanish)
        • MMC informational videos on specific areas of housing law.
        • Tenant tool kit distribution, download here in English or Spanish.
          *If you need a physical copy you can visit our office!


We always encourage tenants and landlords to have a conversation directly with one another before we become involved. If the issue is not resolved, then we will step in. Those involved in the dispute (conflict, misunderstanding) will meet with a neutral third party- the mediator- who will help facilitate a conversation in an attempt to resolve the dispute. 

  • Once you fill out our Intake form, we will follow up  with a phone call to see if we can help you. 
  • Scheduling may take up to three weeks. However, 3 Day Pay or Vacate notices take highest priority.
  • Mediation services can be provided in person or virtually via Zoom.
  • We require all parties to save up to three hours of their time to ensure a focused and productive conversation.

Common issues 
The specific issues vary from mediation to mediation will be identified prior to the commencement of the mediation. Issues may include: 

  • Repairs, inspections, and security deposit 
  • Payment plans (including Satisfaction of Judgements)
  • Move out plans
  • Improvement of communication between landlord and tenant 

Are you the Tenant/Landlord?

If you are the tenant, after you fill out our Intake form and have the first conversation with us, we will contact the landlord.

If you are the landlord, after you fill out our Intake form and have the first conversation with us, we will contact the tenant.

  Things to know about our mediation services:

    • Mediation is voluntary
    • Mediation is confidential
    • Mediator/Intake Coordinator do not provide legal advice to any party
    • Mediator/Intake Coordinator do not side with any party



We participate in community events. If you would like to invite us to your event, please contact

MMC Informational Videos

In 2021 in response to frequent questions on the same issues, we created a series of 9 short videos which we are now working with landlords to post (QR Codes)  in public places throughout our larger apartment complexes.


Renter toolkit
Utah Legal Services
People's Legal Aid
Utah Housing Coalition
Utah Courts
Self-Help Center
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Valeria Jimenez – Case Manager & Outreach Coordinator

Valeria is the Outreach & Program Coordinator for Mountain Mediation Center, administering the landlord-tenant eviction diversion program in partnership with local organizations to help prevent and resolve landlord-tenant disputes. She specializes in public outreach, collaborating with agencies and community partners, and connecting communities to resources.

During her time at the Utah State Courts, she managed statewide community outreach initiatives, education of court programs to the public, and was chosen as a recipient of the Excellence in Advancing Justice award. Beyond her professional capacity, Valeria volunteers with We Rise First-Generation Scholars, a program of the Wasatch Education Foundation. Valeria is passionate about bringing young Latino leaders together and building community in the professional, academic, and civic space. She has plans to continue her education by earning a J.D. in the near future.

Kris Campbell – Program Director

Kris is the Program Director for Mountain Mediation Center, overseeing MMC’s programs, fundraiser, and rapidly expanding training program, and coordinating our dedicated volunteers. He is passionate about bringing people together to work through conflicts productively. Kris began his work with MMC as a volunteer in 2020, facilitating Community Conversations and leading training sessions to build understanding, connection, and community along the Wasatch Back. In 2023, Kris served as MMC’s Board Chair. 

When he’s not at work, Kris often spends time with his kids, serving the community through Rotary, Braver Angels, and the Park City LGBTQ+ Taskforce, or exploring area trails.

Gretchen Lee – Executive Director

Gretchen is an attorney and a court-qualified mediator with the Utah Courts. She has an extensive government relations background- having worked as an attorney for the Utah State Legislature as well as the private and nonprofit sectors drafting resolutions, initiatives and other policy documents. Gretchen serves on the Board of Trustees for the Utah Council of Conflict Resolution and is a member of the Restorative Justice Collaborative of Utah. She graduated from Colgate University and Emory School of Law.