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Training

At Mountain Mediation, we understand the power of effective communication and its role in the healthy communities and trusting relationships. We offer tailored communication trainings to address the improvement of organizational and personal communication needs.

Our trainings are rooted in Restorative Justice principles and practices and address skills and strategies such as effective listening, reflecting and reframing, and identifying underlying interests to prevent/resolve conflict.

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Let's Talk Modules
Resources

Let's Talk℠

Mountain Mediation’s training programs are designed to be hands-on learning experiences. All workshop offerings include individualized mentoring and necessary follow-up to support the implementation of new skills and processes.

Mountain Mediation offers presentations, training, and ongoing mentoring and support for: schools, clubs and other organizations, board and staff of nonprofits, neighborhood groups and Homeowner Associations (HOAs), local government entities, and businesses.

Click the button below to see a breakdown of our Let’s Talk offerings.

Let's Talk Offerings Sheet

Request a training for your team or organization today!

Contact Us

Interested in Becoming a Let's Talk Trainer?

We are always looking for passionate and experienced communicators to join our team of volunteer trainers. Please contact info@mountainmediationcenter.org for more information about our trainer training sessions or fill out this volunteer form to express your interest.

Let's Talk Modules

Self-Awareness

Goal: Participants recognize how their beliefs and emotions impact communication.

Content: 

  • Discuss how our emotional and physical state affects our ability to communicate
  • Describe why it’s effective to stay present, neutral, and grounded during communication

How-To/Tools:

  • Recognize how biases and emotional reactions show up physically
  • Remain present, neutral, grounded

Active Listening

Goal: Participants experience the power of active listening and its role in connecting with others.

Content:

  • Define active listening, verbal/non-verbal cues
  • Emphasize listening to hear the values and meaning behind the message
  • Share how meeting a person’s need to be heard builds connection

How-To/Tools:

  • Nonverbal signs of active listening
  • Reflect what you hear, then check – does the speaker agree you heard them correctly
  • Ask open-ended questions, listening for the morals and priorities behind the words

Finding Common Ground

Goal: Find a kernel of agreement to build upon, creating connection.

Content:

  • Discuss why starting from a place of agreement is crucial for productive dialogue
  • Learn methods for finding common ground
  • Show how this technique builds on self-awareness and active listening

How-To/Tools:

  • Assume good intent
  • Listen for and name seed of agreement

Communicating to Connect

Goal: Maintain and build connection while sharing your own perspective.

Content:

  • Speak effectively by sharing personal experiences, avoiding assumptions, and focusing on “we” over “me”
  • Highlight how trust facilitates open dialogue
  • Use storytelling to build connection

How-To/Tools:

  • Use stories to enhance understanding and transparency
  • Focus on building understanding rather than convincing
  • Stay transparent and respectful

Let’s Talk was created as the class project for Park City Leadership Class 29. Mountain Mediation is proud to offer this training to the community as the permanent home of Let’s Talk.

Additional Resources

Let’s Talk was developed in coordination with great partners across the country. We encourage you to explore their background and offerings.

Partners

Resources

US Institute for Peace: What is active listening

MindTools: Active Listening

Laura Black, Ohio University, School of Communication Studies

Elements of Active Listening

Center for Creative Leadership – 6 Key Skills for Active Listening

Chad Littlefield

Nastir, Ellen. “4 Simple Strategies to Improve Team Communication at Work”, Nonprofit Leadership Center of Tampa Bay

Greater Good Science Center Bridging Differences Initiative

Braver Angels

Wooll, Maggie. “Finding Common Ground with Anyone: A Quick and Easy Guide”

Dhar, Julia. “How to Disagree Productively and Find Common Ground”

Hanson, Rick. “Just One Thing: Finding Common Ground”

Jilani, Zaid. “How to Beat Stereotypes by Seeing People as Individuals”

Sharples, Amanda and Elizabeth Page-Gould. “How to Avoid Picking Up Prejudice from the Media”

Suttie, Jill. “Three Ways Mindfulness Can Make You Less Biased”

“8 Mindful Tips for Difficult Discussions”

Leadership IQ. “Communication Styles”

Bringing people together to prevent conflict, resolve disputes, and improve communication for a more inclusive community.

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Bringing people together to prevent conflict, resolve disputes, and build a more inclusive community

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C J Veverka

C J Veverka is a partner at the Park City office of Maschoff Brennan where he is a US Patent attorney and intellectual property litigator. C J is a licensed bar member in Utah, Nevada (inactive), and the US Patent and Trademark Office. Over the past 31 years, C J estimates he has represented clients in close to 100 mediations throughout the United States. Finding paths to early and amicable resolution for his litigation clients is the most gratifying part of C J’s legal practice. He is a long-time resident of Utah and member of the Park City community.

Jill Sheinberg

Jill is an attorney, mediator and lifelong advocate of equality, peace and justice. She is a founding member of the Park City Women’s Giving Fund and the Utah Women’s Giving Circle and a member, of the Utah Women’s Forum. A native New Yorker, Jill graduated from the University of Michigan (BA) and the New School for Social Research (MA in Sociology). After receiving her law degree, she worked in the fields of employment law and not-for-profit representation. She also facilitated community mediations for several years in Brooklyn before moving to Park City in 1995.

In Utah, Jill has worked at KUED television station and various film companies as a community connections organizer, taught at Westminster College (Masters Leadership program) and is currently a Master Mediator on the state court roster, specializing in family and employment issues.

Jill is currently a board member of the Haitian Orchestra Institute and Park City Film. She has previously served on the boards of Adopt-a-Native-Elder, Planned Parenthood of Utah, ACLU of Utah, National ACLU, Salt Lake Acting Company, and is a founding member of HEAL Utah.

Kris Campbell – Program Director

Kris is the Program Director for Mountain Mediation Center, overseeing MMC’s programs, fundraiser, and rapidly expanding training program, and coordinating our dedicated volunteers. He is passionate about bringing people together to work through conflicts productively. Kris began his work with MMC as a volunteer in 2020, facilitating Community Conversations and leading training sessions to build understanding, connection, and community along the Wasatch Back. In 2023, Kris served as MMC’s Board Chair. 

When he’s not at work, Kris often spends time with his kids, serving the community through Rotary, Braver Angels, and the Park City LGBTQ+ Taskforce, or exploring area trails.

Joanna Salvador – Case Manager & Outreach Coordinator

Joanna is the Outreach Coordinator and Case Manager for Mountain Mediation Center, administering the landlord-tenant eviction diversion program in partnership with local organizations to help prevent and resolve landlord-tenant disputes. She specializes in public outreach, collaborating with agencies and community partners, and connecting communities to resources.

Joanna has a degree from BYU in Family Science with an emphasis in Latin American Studies. She has worked with other nonprofits including Gear Up Utah, which connects low income high schoolers to post-secondary education opportunities. Joanna is passionate about helping the communities around her. She and her husband have lived in Utah for 2 years and have loved every moment.

Nicole Wozniak – Communications Coordinator

Nicole is a graduate of the University of Michigan. She has both worked for and volunteered with a multitude of nonprofits in Park City including KPCW, the Christian Center, and now Mountain Mediation Center.

Nicole coordinates MMC’s Community Conversations series – organizing volunteers, sourcing local partners & venues, and creating/implementing the marketing for the events. She also designs MMC’s marketing and outreach materials.

Beth Holzman - Board Co-Chair

Beth is a consultant to corporations, nonprofits, and governments on the topics of corporate responsibility, human rights & supply chain management, and social impact. Over the last 20 years, Beth has worked with over 50 organizations creating strategic plans; devising data-driven analysis for sustainability initiatives; and facilitating multi-stakeholder engagements to create improved transparency, trust and communication.

In Park City, Beth has served on the Advisory Committee of the first Mountain Towns 2030 Summit, supported grantees of the Park City Community Foundation during COVID-19, volunteered with Voterise and the League of Women Voters, and is a ski instructor for the Local Women’s Program at PCMR/ Canyons. She holds degrees in Sociology and Peace & Justice Studies from Tufts University.

Dr. Claustina Mahon-Reynolds

Claustina Reynolds serves as Principal in the Murray School District. Claustina came from the Salt Lake City School District, where she served as Educational Equity Supervisor. Reynolds also has experience as a teacher, coach, middle school administrator, higher education instructor, and staff developer. She has completed a doctorate degree from the Department of Educational Leadership and Policy at the University of Utah.

Joana Acevedo

Joana graduated from the David Eccles School of Business at the University of Utah in 2020 with a degree in marketing. After graduating, she worked as a college access advisor for the Utah College Advising Corps, helping first generation college students at Granger High School navigate the college admission and financial aid process. In 2021, she became the Outreach/Program Coordinator for Mountain Mediation Center. Joana is currently employed by the Park City School District as the College Program Manager for the Bright Futures Program.

Moe Hickey - Treasurer

Moe Hickey is the Executive Director of Voices for Utah Children. Prior to his appointment, he served as the Managing Director of the Park City Institute. From 2008-2015 he served as the president of the Park City Board of Education, as well as a member of the Executive Committee of the Park City Education Foundation.

A native New Yorker, he began his professional life in the global financial markets. He worked both domestically and internationally for twenty years. He completed his career as a partner at Cantor Fitzgerald, where he was the Managing Director of Global Emerging Markets. 

He is a graduate of Wagner College, where he received a BS in Economics. He currently resides in Park City, Utah with his wife and two children. He enjoys outdoor activities, cooking and travelling.

Maddy Shear

Maddy retired in 2023 after 15 years of doing work she was passionate about. Maddy was a nonprofit consultant, facilitating strategic planning, board/staff retreats, and acting as a strategic thinking partner for many nonprofit organizations in our community. 

Earlier in her career, Maddy worked for twelve years for Hasbro Inc., the largest toy company in the world. Retiring as Vice President of Marketing for the Parker Brothers Board Games division, she had fun times with new games and classics Monopoly, Clue, Sorry and Boggle!

More recently, Maddy has enjoyed serving as board chair for two local organizations, including the Summit County Library. She is an avid reader and library lover. With Maddy and Jon’s 2023 double retirement, they are enjoying road-tripping and hiking all over the country and spending time with family. Maddy and Jon have two adult daughters, one living in SLC the other in Tucson.

Evie Brinkerhoff

Evie Brinkerhoff is a trained attorney and mediator. She currently works for the Utah Courts as a child welfare mediator. She previously worked at Utah Dispute Resolution as a mediator and office director for northern Utah. She has worked extensively in schools, developing and implementing restorative justice and mediation programs for schools. She has also conducted numerous high conflict divorce cases and has worked extensively with the immigrant and refugee population of Utah.

Diana Ximena Sylvester

Diana Ximena Sylvester has worked for the Park City School District for 23 years as an ESL (English as a Second Language) teacher, preschool educator, dual language immersion teacher, and interventionist, focusing on English and Spanish development. Known for her strong communication skills and relationship-building, she fosters supportive learning environments that empower students to succeed. Diana is originally from Bogotá, Colombia, and has lived in Park City, Utah, for 26 years. In her free time, she enjoys traveling the world with her family, immersing herself in different cultures, languages, and histories to gain a deeper understanding of how societies function.

Miriam Nieto

Miriam is the Director of Education with Holy Cross Ministries. She started working for Holy Cross Ministries in 2007 as part of the After School Program team and has a passion for working in early childhood education. She was instrumental in developing the preschool project now known as the School Readiness Program and the Parents as Teachers Program. 

She was born and raised in Mexico City and graduated in 2005 with a degree in Early Childhood Education from the National University of Mexico.

Deborah McGraw

Deborah is a court-qualified rostered mediator with the Utah Courts. She is currently an Advisor to the Board for Mountain Mediation Center. Her mediation experience includes private and group mediation, divorce and domestic mediation, and facilitated conversations and conferencing. She is a Master Facilitator and an adjunct professor at Utah Valley University, Center for Professional and Continuing Education. She has an extensive restorative background, which also includes work and practice in Circles, meditation and self-empowerment techniques for the past 30 years. She graduated from University of Denver.

Sam Mekrut

Sam Mekrut (she/her) is a Master Mediator, Certified Eldercaring Coordinator and experienced facilitator. After working as a Child Welfare Mediator for Utah’s Administrative Office of the Courts for 8 years, Sam founded TalkWorks, a private conflict resolution practice offering mediation, facilitation, restorative conferencing, training and conflict coaching. She takes a compassionate and practical approach to resolving conflicts and strongly believes in the transformative power that comes from ensuring individuals’ perspectives are heard, and their needs acknowledged.

Prior to becoming a mediator, Sam worked for many years in social justice nonprofits, building coalitions and developing strategic grassroots campaigns to advance state/national public policy on a host of issues including access to affordable health care, environmental quality, education, and campaign finance reform.

Christine Coleman

Christine Coleman (she/her) is a senior marketing professional with 20+ years of experience working with nonprofit organizations and foundations. As Vice President of Marketing & Communications for Park City Community Foundation, she focuses on all areas of the marketing mix including, branding, content management, digital marketing, and public relations. Prior to Park City Community Foundation, she was Director of Marketing for Jewish Family and Children’s Services of San Francisco where she led campaigns to increase donor engagement and program marketing targeted to 80,000 clients annually.

Christine grew up in Park City, and after living in the Bay Area for many years, moved back to her beloved hometown in 2018. She holds a B.A. from University of California, Santa Cruz and an M.A. in Organizational Development from California Institute of Integral Studies. Christine is passionate about developing teams and talent and advancing equity and belonging. She enjoys skiing, camping, scuba diving, and hiking with her family and dog.

Anne Cameron

Anne has practiced family law in Park City and the surrounding communities since 2007 and is a member of the Utah Court’s Domestic Mediation roster. Anne’s practice is now limited to mediation. Anne was first trained in Collaborative Family Law and Mediation in 2008 and has continued her education and commitment to alternative dispute resolution as a student and speaker in conferences in Utah and around the Country. In her mediation practice, Anne has devoted her energy to facilitating sustainable solutions for families in conflict. Anne is excited to make domestic mediation accessible to underrepresented groups and populations to provide access to justice and mediation through Utah Dispute Resolution and the Mountain Mediation Center.

Anne is the past Chairperson for the Utah Association of Collaborative Professionals, is a former board member of the Park City Bar Association, she currently belongs to the Utah Council on Conflict Resolution, and is a member of the Utah Judicial Council’s Alternative Dispute Resolution Committee.

Sue Banerjee

Sue is the Executive Director of PC Tots, a non-profit early education and childcare provider serving the residents and workforce of Summit County. She provides strategic and operational leadership for the execution and expansion of PC Tots’s mission of providing equitable access to high-quality care. She holds a juris doctorate from George Washington University and has worked for large law firms on employment, civil rights and corporate matters. She has served as Vice President of Client Development at eBrevia, in which role she assisted in raising funds from venture capitalist and angel investors, as well as interfacing with clients on their contract review needs.

After moving to Park City, Sue became involved in organizations that allowed her to do good work in the community. She has been an active volunteer for the Park City Education Foundation, serving as the Parleys Park ambassador, and as a Grant’s Committee member of the Women’s Giving Fund. Most recently, Sue worked in the community as a substitute teacher in the Park City School District, where she saw firsthand the benefits of quality early education.

Mindi Hansen

Mindi is an attorney-mediator who has been focused on the practice of family law for almost fifteen years. Mindi is a member of the Utah Court’s Domestic Mediation roster. Mindi first started mediating over five years ago and is in the process of transitioning her practice to solely focus on mediation. After years of litigation, Mindi saw the benefits that occur when parties are able to reach a more amicable resolution through mediation. Mindi is excited to be a part of this program to make domestic mediation more accessible through Mountain Mediation.

In addition to her work in family law, Mindi has a passion for the arts and working with
nonprofit organizations. Mindi has helped to set up several nonprofits over the years, and is currently a board member for West Valley Arts Foundation.

Anne A. Cameron

Anne has practiced family law in Park City and the surrounding communities since 2007 and now limits her practice to Mediation. Anne is a Court rostered Domestic Mediator, Master Mediator, and Domestic Mediation Mentor and owns Anne Cameron Mediation in Park City which serves and provides mediation to families throughout Utah. Anne has been a lawyer in Utah since 2000 and worked as a prosecutor, Family Law Litigator, and Collaborative Family Law Lawyer. Anne is a member of the Family Law Section of the Utah Bar, the Park City Bar Association, the Utah Association of Collaborative Professionals, Association of Family and Conciliation Courts (AFCC), the Southern California Mediation Association, and the Utah Council on Conflict Resolution. In 2021, Anne was appointed to the Utah Judicial Council Alternative Dispute Resolution Committee.

In her mediation practice, Anne has devoted her energy to facilitating sustainable solutions for families in conflict. Anne is excited to make domestic mediation accessible to underrepresented groups and populations to provide access to justice and mediation through Utah Dispute Resolution and the Mountain Mediation.

Rosa Garcia

Rosa Garcia is an Assistant Property Manager at Todd Hollow, where she has connected residents with resources for rental assistance for the past decade. This role has given her insight into the challenges families face, and she is passionate about advocating for housing solutions, especially for the Latino community. Rosa is originally from California, but she has been living in Hideout, Utah for the past 10 years. As a mother of three, she values community and the importance of supporting families.

Gretchen Lee – Executive Director

Gretchen is an attorney and a court-qualified mediator with the Utah Courts. She has an extensive government relations background- having worked as an attorney for the Utah State Legislature drafting statutes and other policy documents over an eight-year period.   

Gretchen serves on the Board of Trustees for the Utah Council of Conflict Resolution (current chair) and has recently been appointed by the Utah Supreme Court to serve on the Legal Services Innovation Committee.

She graduated from Colgate University and Emory School of Law.